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Return Policy

Halloween Return Policy

We will accept authorized returned item(s) received in our warehouse by the close of business on October 10. (See requirements below for these returns.) Sales of items that cannot be returned by close of business on October 10 are FINAL. Our regular return policy goes into effect for all items purchased after November 3.
Please keep in mind that the following are never returnable or exchangeable: Masks, Wigs, Hair Spray, Makeup, Body Stockings, Legwear, Eye Lashes, Fangs or Fake Teeth.

Returns & Exchanges

Please note there are special terms for the Halloween season. Please see “Halloween Return Policy” above. Many items (excluding wearables) can be returned within 10 days from shipment date. Refunds and/or exchanges are for the cost of the merchandise only and do not include shipping and handling charges. All returns and exchanges must be returned using the following guidelines:

§ Item(s) must be returned within 10 days of the original date of shipment from our warehouse.

§ Item(s) must be received in new and unused condition, and not missing any items of the original packaging.

§ Item(s) must be returned via a traceable method with delivery confirmation (insurance is optional and your responsibility).

§ The Return Authorization Number (RAN) must be written clearly on the outside of the box.

For returns

Any order returned without any means of tracking or delivery confirmation will be considered an unauthorized return and we are not responsible for refunding the order if we cannot verify receipt of the return. Please double-check that you have included all of the product and packaging prior to mailing your return to our warehouse. If your authorized return is missing any of the original components, you will not be given full credit, and may possibly be unable to receive any credit.

For exchanges

If the order is returnable, you can send it back to be refunded for the cost of the items. We will then place a new order on your credit card for another size/style that is currently in stock. The primary reason for this policy is because the desired item may be out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item. You are responsible for the cost of return shipping, and the shipping and handling for the original item and the replacement item. All appropriate policies apply to returned items.

§ To begin the return or exchange process, please use the Return Authorization Number (RAN) request form. Please include the following information in your message:

§ Your e-mail address; Subject: “Returns and refunds”

§ Your order number

§ A brief description of any problem with the order

We will reply to all e-mails within 1 business day. Please keep in mind that the following are never returnable or exchangeable: Masks, Wigs, Hair Spray, Makeup, Body Stockings, Legwear, Eye Lashes, Fangs or Fake Teeth.

Sizing Your Costume

Please be advised that most costumes tend to be cut small. When not sure of the proper size, or if you are on the borderline, choose the larger costume. When purchasing for children, make sure to allow for undergarments and/or jackets. Comfort counts! Remember that you are going to have to move around, so buy a costume that allows for your particular activity or event. When in doubt, Contact Us for help or call 616-530-5904.

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